Introduction

 

Faced with the development of new communication technologies, we are required to pay particular attention to the protection of private life. Which is why we are committed to respecting the privacy of the personal information we collect.

As a Switzerland-based company operating on Swiss territory, we comply with the Federal Data Protection Law (LPD), and we also do our best to be compliant with European regulation (GDPR).

 

Personal data collection

 

We collect the following information:

  • Email address

  • Telephone number

 

When a user makes a purchase on our website, as part of that process, we collect the personal information you provide, such as your full name, postal address and email address. Your personal information will only be used for the specific purposes mentioned above.

This data will in no case be shared with or sold to third parties.

 

Forms and interactivity

 

We collect this personal and non-personal information for the following purposes:
 

  1. Supply and operate services;

  2. Provide our users with uninterrupted customer assistance and technical support;

  3. Ensure our capacity to get in touch with visitors and users of our website to offer general and personalised information related to the service, as well as promotional communications;

  4. Compile aggregated statistical data and other aggregated and/or inferred non-personal information, that we and our business partners may use to supply and improve our services;

  5. Comply with all current legislation and regulations.

 

Right to object and erase

 

As required by law, we give you the right to object and to erase with regard to your personal information.

The right to object refers to the possibility given to internet users to refuse that their personal data be used for such purposes as those mentioned during collection.

The right to erase refers to the possibility given to internet users to request that their personal information be deleted, for instance from a mailing list.

 

Right of access

 

If you wish to access, correct, edit or delete personal information we have on you, please contact: team@elden.ch.

 

Security

 

The personal information we collect is stored in a secure environment People working for us are required to respect the confidentiality of your information.

To ensure the security of your personal information, we use the following methods:

  • SSL (Secure Sockets Layer) protocol

We are committed to maintaining a high level of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, as no method can guarantee foolproof security, be advised that there is always some degree of risk when disclosing personal information via the internet.

 

Third-party services

 

Hosting

Our website is hosted by the online platform Wix: https://www.wix.com/about/privacy

 

Newsletter

Our newsletter allows us to send you information and marketing communications. You may at any time unsubscribe, either by clicking on the link provided to that effect in each of our newsletters at the bottom of the page, or by contacting us.

 

Analytics

Our website uses Google Analytics. This system offers the possibility to compile traffic and usage reports for our website.

Information collected in this manner includes your IP address, your configuration (device, browser, resolution, etc.), your internet service provider, pages viewed, traffic source, as well as a variety of parameters relating to website use (time on page, clicks, forms filled out, etc.).

We use this data anonymously (IP anonymisation) in order to improve our services and offers, as well as to customise our website’s content.

Our service provider is Google Inc., based in the USA.
 
Other services et third-party content

Our website may integrate third-party content, for instance YouTube videos, Google maps, presentations, share buttons for social networks or other elements.

This means that the suppliers of said content will also record your IP address along with additional information. For instance, if you are logged in to your Google account, accessing a page featuring a Youtube video may be attributed to your account.

 

Data retention

 

The personal data we process through our website is kept as follows, depending on its nature:

  • Google Analytics: the data collected is anonymised and we have set the retention limit to 26 months.

  • Emails: in absence of interactions (opening, clicking, etc.), your data will be anonymised a maximum of 30 months after the last interaction recorded.

  • Data entered in forms: 30 months maximum.

 

Legislation

 

We comply with legislative requirements applicable in Switzerland.